Service Description – The SLA needs detailed descriptions of each service offered in all possible circumstances, including processing times. Service definitions should include how services are provided, whether maintenance service is provided, how operating hours are, where there are dependencies, an overview of processes, and a list of all technologies and applications used. A Web Service Level Agreement (WSLA) is a standard for monitoring compliance with Service Level Agreements for Web services. Authors can specify the performance assigned to a web service application, the desired performance goals, and the actions to take if performance is not achieved. There is an important point to consider: as part of the SLA agreement, the service provider is a service provider to the company; In the case of an OLA, the agreement exists between two parties within the service provider organization. Prescribed technical standards and specifications of the technical service interface Overview › Service Level Agreement – Content › Types and levels of support required › Service levels Requirements/ Objectives A service level agreement usually contains the following information (actual content may vary depending on the type of service): Of course, the cost of the service is also set in a service level agreement. In practice, different pricing models have been established. The simplest variant is the invoicing of a fixed amount for a defined period (for example. B month or year). In addition, there is also a count by specific units (for example.B.